Contact
Email us.
There is no ticket system and no chatbot. One address, read by a person.
Last updated October 7, 2026
support@firstyearfiguredout.com
What we can help with quickly
- Refunds. Within 30 days, no reason needed — see refunds. Just email from the address you paid with.
- Charged twice, or charged and no access. Tell us the email you paid with and we will fix it. No time limit on this one.
- Access on a new phone. Usually restore access handles it without us. If it does not, write in.
- Something in the content is wrong. Especially if it reads as a medical claim it should not be making. We would rather hear it than leave it up.
What we cannot help with
Anything medical. We cannot answer questions about your health or your baby’s, and nobody here is qualified to. We are not monitoring the app, so writing something into it does not reach us or anyone else.
For a medical emergency call 911. For mental-health crisis support, call or text 988. For postpartum mental-health support, the Maternal Mental Health Hotline is 1-833-TLC-MAMA (1-833-852-6262), free, 24/7.
Recovering lost entries
We genuinely cannot. Your logs and notes were only ever on your device — that is the privacy promise working as designed, and it cuts both ways. If the device still works, use Export there. If the data is gone, it is gone, and we are sorry. See privacy for why.
Response time
This is a small operation, not a support department. Expect a reply within a couple of days. Refunds and billing problems go first.